Current Patients

Frequently Asked Questions

  1. What happens to my study medications? How can I get it?

Study medications can be picked up curb-side or delivered directly to your door. Contact your study coordinator to discuss options.

 

  1. What happens to my visit? Do I have to come into the clinic?

We are continuing office visits but also offer remote/virtual options or a combination of both. Your study coordinator will be in contact to discuss options.

 

  1. What if I don’t have a smartphone/computer to conduct remote visits?

No problem. Visits can also be completed via telephone.

 

  1. What happens if I get COVID-19? How does that affect my study participation?

You can continue to participate. Contact your doctor/study coordinator right away for further instructions.

 

  1. I am willing to come into the clinic for my appointment, how will you ensure my safety?

To ensure the safety of our patients and team members, we’ve limited the number of patients seen at a given time. Personal protective gear (including mask and gloves) is worn by all staff and physical barriers have been added to designated areas. We’ve also made our cleaning procedures more robust, increased how much we sanitize, and have made hand sanitizers available and accessible.

 

  1. How will the physician continue to manage my health when he won’t be able to see me?

Our physicians are continuing patient care through virtual/telemedicine. If you do not have access to a smartphone/computer, the physician can discuss your options via telephone.

 

  1. What happens if I need to get my blood drawn and choose a virtual visit?

You can opt to come to the office just for lab collection, have a member of our team come to your home, or postpone collection. This would be dependent on the type of testing.